At HSBC South Africa we value our customers and take all customer feedback seriously.

Should you wish to provide feedback or lodge a complaint, please provide your feedback to:

Email your feedback to:

Post your complaint to:

Client Feedback
HSBC Bank plc – Johannesburg Branch
1 Mutual Place
107 Rivonia Road
Sandton, Johannesburg
South Africa
Telephone: +27 0 (11) 676 4200

All feedback will be investigated in a timely and fair manner, and HSBC South Africa will respond to you with the outcome of our investigation where required.

Should you not be satisfied with the resolution of your complaint by HSBC South Africa, please raise a complaint (387KB, PDF), for escalation to the relevant South African Regulator.