Feedback

At HSBC South Africa we value our customers and take all customer feedback seriously.

Should you wish to provide feedback or lodge a complaint, please provide your feedback to:

Email your feedback to:

clientfeedback@za.hsbc.com

Post your complaint to:

Client Feedback
HSBC Bank plc – Johannesburg Branch
Private Bag X785434
Sandton
2146
Telephone: +27 (11) 676-4200

All feedback will be investigated in a timely and fair manner, and HSBC South Africa will respond to you with the outcome of our investigation where required.

Should you not be satisfied with the resolution of your complaint by HSBC South Africa, please raise a complaint (387KB, PDF), for escalation to the relevant South African Regulator.

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